Refund policy

Returns & Refunds

Due to the personal nature of our products, we are unable to accept returns on opened or used toothbrushes. This is for hygiene reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving it at support@trykynd.co and we'll make it right.

Change of Mind / Order Cancellations

Orders are sent to our fulfilment centre for picking shortly after they are placed. If you want to cancel, email support@trykynd.co as soon as possible and we will stop the order if it has not yet been dispatched.

Once an order has been dispatched we cannot recall it. If you no longer want it, you can return it unopened under the terms below and we will refund you once it reaches us.

This also applies to subscription orders. Cancelling a subscription stops all future renewals, but it does not cancel an order that has already been dispatched.

Subscriptions

Subscription orders are clearly marked as such on the product page, confirmed during checkout, and restated in your order confirmation email. You can cancel a subscription at any time from your account, from your purchase email under 'Manage Your Subscription' or by emailing support@trykynd.co. Cancellation takes effect immediately and no further payments will be taken.

European Union: 14 Day Cooling Off Period

If you are based in the EU, you have the right to cancel your order within 14 days of receiving it, provided the item is unopened, unused, and in its original packaging.

To exercise this right, email support@trykynd.co with your order number. We will confirm the return address and instructions.

Return shipping costs for cancellations under the 14 day cooling off period are borne by the customer. Returns are sent to our fulfilment centre in the Netherlands.

Refunds

We may withhold your refund until the returned goods reach us, or until you provide proof that you have sent them back, whichever happens first.

Once approved, your refund is returned to the original payment method within 10 business days. Refunds include the original standard shipping cost you paid.

For any questions contact us at support@trykynd.co and we'll always do our best to help.